Shipping & Returns Policy
Shipping Policy:
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The R/C House has partnered with Route+Package Protection.
**Route Protection is added as a Default to your order at Checkout. You can remove this manually but we highly do not recommend this because you will be removing the coverage protection of your order and assuming all risk! For a small fee you can have a peace of mind about your order against being Damaged, Lost or Stolen in transit!**
Resolve any shipping issues with just a few clicks. Zero hassle, instant solves.
Keep your eye out for 1-Click Protect when shopping online. Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit.
What happens if an item arrives damaged, Lost or Stolen?
If something went wrong with your protected order, you can report an
issue by filing a claim at Route.com. Or download the Route App to easily
resolve shipping issues on any protected order. Resolve any shipping issues with just a few clicks. Zero hassle, instant solves.
If the shipping carton is damaged, do not throw away any part of the order, including the shipping carton. Take multiple photos of the damage to use during the claim process.
What is The R/C House.com’s Return Policy?
We apologize for any inconvenience, but we cannot accept returns, read the product info to make sure you are purchasing what you want.
Please contact us before shipping back a return.
We can be reached at: 706-210-29539 or [email protected].
Return Policy:
Generally most kits and parts need to be returned to the manufacturer if they are defective or under warranty. That’s why it’s best to contact us prior to your return, so we can point you in the right direction and expedite your return time. Bottomline: Contact Us 1st!
General Policy:
The R/C House accepts no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. We are also not responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components and/or parts. You assume all risk and liability of owning and operating any item purchased from us.
My order has not shipped and I do not want it. Can I cancel my order and get a refund?
Yes please call & email The R/C House.com immediately so we can cancel your order and issue a refund before the order is processed and shipped out! The R/C House.com contact info: 706-210-2953 – [email protected]
My order already shipped but I do not want it. Can I refuse the package from the carrier?
Refused packages returned to us are subject to a deduction from your refund due to extra charges levied on us by the shipping companies and the original shipping cost if your order qualified for Free Shipping by us.
What happens if my item is missing parts?
Because we are a retailer and not the manufacturer of the items we sell, we do not have replacement parts for kits. If you receive an item that is missing parts (or has defective parts), please contact us immediately and we will put you in contact with the manufacturer to get replacement parts. Many manufacturers refuse to work directly with retailers in situations like this, and only work with consumers. Because of this we will do our best to help put you in contact with the manufacturer, but often times we are unable to obtain the part ourselves. If we are able to, we will be happy to help!
What if I am missing part of my order?
If you are missing an item from your order, please contact us immediately after delivery. We will ensure that you receive your complete order. We apologize, but we are unable to fix missing item issues for orders that have been delivered over 2 days ago.
What is Flat Rate shipping?
If you choose our flat rate domestic shipping rate, our fulfillment center will choose how to ship your package, based on numerous variables. The cost of flat rate shipping can range from $8.95 to $21.95, depending on two factors:
- The weight of your order (the lighter it is, the lower the flat rate option)
- If flammable items are in your order (any orders with a flammable item in it will incur a $3.00 flammable item surcharge, which will be included in the shipping rate at checkout)
Any order that includes model rocket engines must choose the $12.95 Rocket Engine Flat Rate shipping option. Model rocket engines must be shipped by USPS Parcel Select, which can take up to two weeks to deliver.
Your flat rate order could be shipped any of the following ways: US Postal Service
- Final delivery: United States Post Office
- Package Size Requirements: All small sizes, some larger sizes
- Destination Availability: 50 states, AA, AE, AP, Guam, Puerto Rico, and US Virgin Islands
- PO Boxes: allowed
UPS
- Final delivery: UPS
- Package Size Requirements: Any size
- Destination Availability: Lower 48 states
- PO Boxes: not allowed
FedEx
- Final delivery: FedEx
- Package Size Requirements: Any size
- Destination Availability: Lower 48 states
- PO Boxes: not allowed
UPS Surepost
- Final delivery: USPS
- Package Size Requirements: Any size
- Destination Availability: Lower 48 states
- PO Boxes: not allowed
*The R/C House.com is not responsible for delayed deliveries due to carrier error, inclement weather, natural disasters, terrorist attacks, or equipment/system malfunctions. In the case of a delay, the carrier will deliver your order as quickly as possible once conditions return to normal.
If any of these shipping methods are an issue at your address, please be sure that you choose your specific shipping method at checkout. The R/C House.com is not responsible for undeliverable packages and you will be charged another shipping fee if we need to re-send your package to a different address or via a different method.
How are the shipping charges calculated?
Our shipping rates, within the continental U.S. are calculated by using the standard carrier rate tables. We take the weight of the items in your cart and calculate the cost for transport from our zip code, 30809 to yours. To see how much shipping will be, simply add the items you want to the shopping cart and type your zip code in the appropriate field. This method will only work for USA customers. You will see your exact total including the shipping and handling charge. To compare pricing, you may choose either UPS, Fed Ex or USPS or you can choose our Flat Rate shipping. If you choose Flat Rate shipping, we ship the best and cheapest way possible (PO boxes excluded). For larger orders in the USA, we highly recommend UPS or FedEx. On smaller packages, USPS is often cheaper and faster. The R/C House also offers our flat rate shipping option anywhere in the USA. This applies to all orders up to 99.99 — after that it is free! If you want items to ship to your PO Box, you must choose priority mail.
Alaska, Hawaii, FPO and APO must choose Priority Mail.
The R/C House.com ships all non-flammable paints and glue to FPO and APO addresses.
How does The R/C House.com handle preorders? The R/C House.com is happy to offer popular upcoming items for preorder on a daily basis. All orders require a credit card at the time of checkout. Your card will charged at the time of purchase. We will keep the order on file until the item arrives in our warehouse, at which point it will immediately ship to you. Preorder items must be placed in their own order or the site will not allow you to check out. Please be aware of all preorder disclaimers on a preorder item page, as sometimes an item will not be available for multiple months.
Does The R/C House.com ship internationally and if so how much does it cost?
We ship internationally, but there are shipping restrictions: paints that are flammable cannot be shipped via Air or to International locations. These items are classified as flammable. Due to regulations, orders containing flammable items may not be shipped via aircraft. Therefore such orders cannot be shipped to international destinations. Flammable items also cannot be shipped via UPS Air or Express mail. These items may only be shipped within the United States. Flammable items shipping to Alaska, Puerto Rico, Hawaii or APO and FPO must ship via USPS Parcel Post. Please contact our office to get a shipping quote for your order.
In order to see your shipping total you must add the items you want to the shopping cart, then proceed to checkout. When you are done filling in your shipping and billing info on the next page, you will see your shipping options before you have to pay for the order. Please note you will be responsible for customs charges and any other fees associated with your order once it’s received in your country. The R/C House.com is not responsible or liable for any import fees, tariffs or postal charges added by the receiving country for picking up your package. The R/C House.com charges you for the item and shipping when the order is placed. We only accept PayPal and credit cards for international orders placed on the The R/C House.com website. You may send an international money order in US Funds to pay for the order, but you must include an additional $7.00 for foreign processing. If this $7.00 is not included in the money order, it will be returned to you.
Orders that are shipped to countries outside the United States may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customer’s responsibility and will be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area. When customs-clearance procedures are required, they can cause delays beyond our original delivery estimates.
You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from The R/C House.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. The R/C House.com will not honor any customer requests to devalue an invoice for purposes of lowering the duty cost to our international customers, as this is a violation of international law.
When you choose your international shipping method, you are responsible. By selecting the cheapest option, you are assuming the risk that the package may take up to a month, and in rare occasions, up to 90 days, to be delivered. To safeguard against the risk of a package being delayed, we always recommend selecting USPS Priority International or UPS International. These two options are both insured by the carrier and deliver very quickly – within a week or two, depending on the location.
Is Everything in Stock?
The R/C House.com stocks all of the items shown on the website, however sometimes we have inventory count errors in our warehouse and will be unable to ship part of an order. There may be a delay in updating the website inventory to reflect available stock. If you purchase an item and we can not fulfill the order we will notify you within two business days via email. You can either receive a full refund for the item, regardless of payment method or the item can be placed on backorder to be shipped as soon as it is available.
The R/C House.com reserves the right to refuse the cancellation of any order that is already processed for any reason, including special ordering large quantities of an item from a supplier to fulfill an order. The R/C House.com also reserves the right to cancel any order for any reason, including but not limited to, suspected credit card fraud, abuse of our policies and promotions, or harassment of our customer service associates.
The R/C House order and Fulfillment process.
All orders placed on the The R/C House.com website ship within one business day. Any order placed by 12:00 PM EST will be shipped same day. Our orders are downloaded every business day at roughly 6:00 am, and again at 12:00 PM Eastern Standard Time. Any orders placed after 12:00 PM will be shipped the following business day. Your credit card will charged at the time the order is placed. If there are any problems with the order you will notified via email within one to two business days. We always recommend to customers to create an account before placing the order, this way you can track the progress of your order. If you create an account after you place the order you will not be able to track that order. You can only track order status once you are logged in and the order is placed when you are logged in. Orders are final once placed and cannot be changed.
The R/C House.com also has wholesale account plans for schools and camps, please call or email us for information on how to set up an account. Remember you save the most money when shopping directly on The R/C House.com. Call us Monday through Friday, 9 AM to 5 PM EST.
Toll free: 706-210-2953
Does The R/C House.com charge sales tax?
The R/C House.com collects sales tax for all orders shipping to the following states: Georgia. Local/district taxes may also be automatically added to your sales tax total if they apply.
